1. Information We Collect

UnifiCX processes various types of information during use. This includes:

• Personal Information: Details associated with your UnifiCX extension, such as names, Billing information and contact information, used for PBX administrative purposes and call functions.

• Extension Information: Information such as extension number, email, and login details used for password recovery.

• Sensor Usage: Device sensors such as proximity, acceleration, and gyroscope may be used for QR code login, call functions, and screen adjustments during video calls.

• Camera and Microphone Permissions: Required for video calls, instant messaging, and capturing photos or videos with your consent.

• Call Detail Records (CDRs): Information about calls made via the system, including source and destination details.

• Device Identifiers: Unique device identifiers for compatibility and troubleshooting.

• Local Phone Contacts: Contact information used for calling or accessing phone contacts through UnifiCX.

• Call Recordings (Optional): If enabled, recordings include phone numbers and conversation details. Both parties are notified when recording is active.

• Voicemail: Includes caller names, numbers, and recorded messages. This feature can be disabled.

• Conferencing: Details of participants in conference calls and recorded conversations, if enabled.

• Instant Messaging (IM) Service: Includes chat messages, media, and documents exchanged via the app. IM features require permission to access the camera or photo gallery.

• Software Installation List: Specific SDKs used for login, diagnostics, or security may request access to your device's software information.

• Other Technical Information: Information such as IP address, Browser type and version, Device type and operating system, Access times and referring URLs, Call records and communication metadata (for PBX services)

3. Data Retention

• Call Recordings: If enabled, recordings can be deleted via the app or web portal.

• CDRs and Voicemails: Deletable through the app or permanently via the web portal.

• Other Data: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

5. Sharing and Disclosure

• With Service Providers: We may share your information with third-party service providers that assist us in delivering our Services, such as payment processors, data storage providers, or customer support tools. These third parties are bound by confidentiality obligations.

• Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., law enforcement or government agencies).

• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction, subject to the same privacy commitments outlined in this policy.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request that we correct or update inaccurate information.

• Deletion: You can request that we delete your personal data, subject to certain conditions.

• Objection: You can object to the processing of your personal data, including for direct marketing purposes.

• Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected].