As businesses increasingly rely on Voice over Internet Protocol (VoIP) for communication, ensuring its security becomes paramount. 

VoIP systems, while cost-effective and feature-rich, are also vulnerable to cyber threats. Here are six essential security tips to protect your VoIP setup and maintain secure communication.
 
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## 1. Use Strong Passwords
Weak passwords are an easy entry point for attackers. Ensure all accounts, devices, and systems associated with your VoIP setup use complex, unique passwords. Consider the following guidelines:

- Include a mix of uppercase and lowercase letters, numbers, and symbols.
- Avoid using common phrases or easily guessable information.
- Regularly update passwords to enhance security.

## 2. Enable Encryption
Encryption safeguards your calls and data from eavesdropping or interception. Look for VoIP providers that offer end-to-end encryption to secure voice and data transmissions. This ensures only authorized parties can access your communications.

## 3. Regularly Update Firmware and Software
Outdated software often contains vulnerabilities that hackers can exploit. Keep your VoIP system, routers, and devices up-to-date by installing patches and updates as soon as they’re released. Regular maintenance helps close security gaps and ensures optimal performance.

## 4. Set up a Secure Network
A strong network is the foundation of VoIP security. Implement the following measures to protect your network:

- Use firewalls to block unauthorized access.
- Enable virtual private network (VPN) connections for remote workers.
- Segment your VoIP traffic from other network activities to reduce exposure to potential threats.

## 5. Monitor and Audit VoIP Activity
Continuous monitoring helps detect suspicious activities early. Use tools to log call data, track unusual patterns, and receive alerts for unauthorized access attempts. Regular audits can further strengthen your security framework by identifying and addressing vulnerabilities.

## 6. Educate Your Team
Human error is a common cause of security breaches. Conduct training sessions to educate your team about VoIP security best practices, such as recognizing phishing attempts and securely handling sensitive data. A well-informed team is your first line of defense against cyber threats.

Securing your VoIP system doesn’t have to be complex or costly, but it does require vigilance and a proactive approach.


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VoIP systems, while cost-effective and feature-rich, are also vulnerable to cyber threats. Here are six essential security tips to protect your VoIP setup

Protect Your VoIP: 6 Must-Know Security Tips

Selecting the right VoIP provider is a pivotal decision for businesses aiming to enhance communication, boost productivity, and deliver exceptional customer experiences. 
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UnifiCX emerges as a standout provider, offering a comprehensive suite of services tailored to meet diverse business needs. Here’s why UnifiCX should be your top choice.
 
________________________________________
## Comprehensive Communication Solutions
UnifiCX provides an all-inclusive communication system that seamlessly integrates voice, video, messaging, and more across any device and location. 

This unified approach ensures teams can connect and collaborate effortlessly, whether they’re in the office or working remotely. With real-time insights into internal, inbound, and outbound call activities, businesses can stay informed and proactive.
________________________________________
## Advanced Call Handling Features
Managing calls has never been easier. UnifiCX offers:

- Drag-and-Drop Call Management: Simplify call handling with intuitive tools.
- Presence Monitoring: View and switch the presence of extensions with ease.
- Interactive Voice Response (IVR): Guide customers to the right departments efficiently.
- Call Features: Forwarding, monitoring, parking, pickup, and transferring.
- Queue Management: Monitor the status of queues, ring groups, and group voicemails.
- Conference Rooms: Facilitate seamless collaboration among teams and clients.

These features ensure customer inquiries are handled promptly and professionally, boosting satisfaction and efficiency.
________________________________________
## Omnichannel Customer Engagement
UnifiCX empowers businesses to engage with customers across multiple channels, including phone, text messages, and social media. 

This omnichannel approach provides convenience and flexibility, fostering stronger relationships and enhancing overall satisfaction.
________________________________________
## Integration with Popular Tools
UnifiCX integrates seamlessly with leading tools such as:

- Microsoft Teams and Outlook
- HubSpot and Salesforce
- Zendesk and other productivity tools

These integrations streamline workflows and ensure all communication channels align with your existing processes, enhancing operational efficiency.
________________________________________
## Reliable and Secure Infrastructure

Built on a robust infrastructure powered by Amazon Web Services (AWS), UnifiCX guarantees a 99.99% uptime and 24/7 monitoring. Security features include:

- Call Encryption: SRTP and TLS ensure secure communications.
- Global Anti-Hacking Measures: Auto and static defense with an anti-hacking IP blocklist.
- Two-Factor Authentication (2FA): Enhanced access control.
- Password Policy Enforcement: Strengthens user account security.
- Outbound Call Restrictions: Prevent unauthorized usage with frequency limits.

These measures provide businesses with unmatched reliability and peace of mind.
________________________________________
## User-Friendly Experience
Designed with simplicity in mind, UnifiCX offers:

- Web Clients and Mobile Apps: Make and receive calls from any device, anywhere.
- Graphical Dashboards: Monitor performance and manage operations visually.
- Web-Based Management Portal: Access advanced settings like auto provisioning, bulk import/export, and event logs.

These intuitive features empower teams to focus on their tasks without technical complexities.
________________________________________
## Tailored Solutions for Your Business
UnifiCX provides a free consultation for teams of five or more, offering:

- Hassle-Free VoIP Configuration: Personalized setups to fit your needs.
- Backup and Restore Options: Safeguard your data with ease.
- Event Notifications and Logs: Stay updated on system activities.

This tailored approach ensures your business gets the best solutions to enhance communication and productivity.
________________________________________
UnifiCX stands out as a premier VoIP provider, offering comprehensive features, seamless integrations, robust security, and a user-friendly experience. 

Whether you’re a startup or an established enterprise, UnifiCX delivers the tools and support needed to elevate your communication systems. Choose UnifiCX and transform the way your business connects, collaborates, and communicates.


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UnifiCX emerges as a standout provider, offering a comprehensive suite of services tailored to meet diverse business needs. Here’s why UnifiCX should be your top choice.


The Perfect VoIP Provider: Why UnifiCX?

In today's fast-paced business environment, start-ups need to remain agile, cost-effective, and efficient to stay competitive. 

Voice over Internet Protocol (VoIP) technology offers an innovative way for start-ups to enhance their communication systems without breaking the bank. This article explores how VoIP can help start-ups scale smarter, not harder.

## What is VoIP?

VoIP is a technology that allows voice communication and multimedia sessions over the internet instead of traditional phone lines. It offers a range of features that can benefit start-ups, including reduced costs, scalability, and flexibility.

**Why Start-ups Need VoIP**

Start-ups face unique challenges compared to established businesses. Here are some key reasons why VoIP is the perfect fit:

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- Cost Savings: Traditional phone systems can be expensive due to setup costs, hardware requirements, and maintenance fees. VoIP eliminates these costs by leveraging the internet for communication.
- Flexibility: Whether your team works remotely, in-office, or across multiple locations, VoIP ensures seamless communication.
- Scalability: VoIP systems can grow with your business. Adding new users or features is as simple as upgrading your plan.
- Enhanced Features: VoIP offers functionalities like call forwarding, voicemail-to-email, video conferencing, and CRM integration, which are essential for modern startups.

**Key Benefits of VoIP for Startups**

**1. Cost Efficiency**
Affordable International Calls: Reach clients and partners across the globe at a fraction of the cost. No Hardware Requirements: Use existing devices such as laptops, smartphones, and tablets.

**2. Improved Collaboration**
Unified Communication: Combine voice, video, and messaging in one platform. Team Mobility: Employees can access the VoIP system from anywhere, promoting remote work flexibility.

**3. Professional Image**
Auto-Attendant Features: Greet callers with professional, customizable messages. Call Routing: Ensure calls are directed to the right person or department, enhancing customer satisfaction.

**4. Data-Driven Insights**
Analytics and Reports: Track call durations, peak hours, and employee performance to make informed decisions.

## How to Implement VoIP for Your Startup

- Assess Your Needs: Determine how many users you’ll have, the features you need, and your budget.
- Choose the Right Provider: Look for a provider with reliable customer support, scalability options, and a proven track record.
- Prepare Your Network: Ensure your internet connection is stable and robust enough to handle VoIP traffic.
- Train Your Team: Provide training to ensure your staff can fully leverage VoIP features.

## Real-Life Example: A Start-up’s Journey with VoIP

Imagine a tech start up with a small team spread across the globe. They faced issues with high international call charges and uncoordinated communication. By adopting VoIP, they:

- Reduced monthly communication costs by 40%.
- Streamlined team collaboration using VoIP’s unified platform.
- Delivered a professional impression to clients with auto-attendant features.
This transformation allowed the start up to focus on growth rather than communication challenges.

## The Future of VoIP for Start-ups

As technology evolves, VoIP systems are becoming more advanced with AI-driven features, enhanced security, and deeper integration with business tools. Start-ups that adopt VoIP early position themselves to leverage these advancements, ensuring smarter scaling and competitive advantage.



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Voice over Internet Protocol (VoIP) technology offers an innovative way for start-ups to enhance their communication systems without breaking the bank.

VoIP for Start-ups: Scale Smarter, Not Harder

In today's fast-paced business environment, start-ups need to remain agile, cost-effective, and efficient to stay competitive. 

Voice over Internet Protocol (VoIP) technology offers an innovative way for start-ups to enhance their communication systems without breaking the bank. 

This article explores how VoIP can help start-ups scale smarter, not harder.

## What is VoIP?

VoIP is a technology that allows voice communication and multimedia sessions over the internet instead of traditional phone lines. It offers a range of features that can benefit start-ups, including reduced costs, scalability, and flexibility.

**Key Benefits of VoIP for Startups**

**1. Cost Efficiency**
Affordable International Calls: Reach clients and partners across the globe at a fraction of the cost. No Hardware Requirements: Use existing devices such as laptops, smartphones, and tablets.

**2. Improved Collaboration**
Unified Communication: Combine voice, video, and messaging in one platform. Team Mobility: Employees can access the VoIP system from anywhere, promoting remote work flexibility.

**3. Professional Image**
Auto-Attendant Features: Greet callers with professional, customizable messages. Call Routing: Ensure calls are directed to the right person or department, enhancing customer satisfaction.

**4. Data-Driven Insights**
Analytics and Reports: Track call durations, peak hours, and employee performance to make informed decisions.

## How to Implement VoIP for Your Startup

- Assess Your Needs: Determine how many users you’ll have, the features you need, and your budget.
- Choose the Right Provider: Look for a provider with reliable customer support, scalability options, and a proven track record.
- Prepare Your Network: Ensure your internet connection is stable and robust enough to handle VoIP traffic.
- Train Your Team: Provide training to ensure your staff can fully leverage VoIP features.

**Real-Life Example: A Start-up’s Journey with VoIP**

Imagine a tech start up with a small team spread across the globe. They faced issues with high international call charges and uncoordinated communication. By adopting VoIP, they:

•	Reduced monthly communication costs by 40%.
•	Streamlined team collaboration using VoIP’s unified platform.
•	Delivered a professional impression to clients with auto-attendant features.

This transformation allowed the start up to focus on growth rather than communication challenges.

## The Future of VoIP for Start-ups

As technology evolves, VoIP systems are becoming more advanced with AI-driven features, enhanced security, and deeper integration with business tools. Start-ups that adopt VoIP early position themselves to leverage these advancements, ensuring smarter scaling and competitive advantage.


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Voice over Internet Protocol (VoIP) technology offers an innovative way for start-ups to enhance their communication systems without breaking the bank. 

VoIP vs Unified Communications: What’s the Difference?

Voice over Internet Protocol (VoIP) has revolutionized business communication by offering cost-effective, scalable, and flexible solutions. 

However, like any technology, it comes with its set of challenges. Recognizing and addressing these issues can ensure a seamless VoIP experience for businesses. 
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Here’s a breakdown of common VoIP challenges and strategies to overcome them.
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## 1. Poor Call Quality
Poor call quality can manifest as choppy audio, echoes, delays, or dropped calls. These issues are often caused by insufficient bandwidth, network congestion, or outdated hardware. 

To address them, businesses should ensure their internet connection meets VoIP requirements, prioritize VoIP traffic with Quality of Service (QoS) settings, and invest in high-quality equipment. 

Additionally, monitoring network traffic and limiting non-essential activities during peak communication hours can help.
________________________________________
## 2. Security Threats
VoIP systems are vulnerable to threats like eavesdropping, phishing, and Denial of Service (DoS) attacks. To protect communications, businesses should implement encryption protocols like Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS).

Regularly updating software, deploying firewalls, enforcing strong password policies, and using multi-factor authentication are additional steps to enhance security.
________________________________________
## 3. Integration Issues
Integrating VoIP with existing tools such as CRM or helpdesk systems can be challenging, leading to workflow disruptions. 

Businesses should choose VoIP systems that are compatible with their existing tools and consider using application programming interfaces (APIs) to facilitate custom integrations. Consulting IT professionals can also streamline the integration process.
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## 4. Downtime and Reliability Concerns
Service interruptions, such as ISP outages or hardware failures, can disrupt communication. To ensure reliability, businesses can opt for redundant systems by using multiple ISPs or cloud-based providers. 

Choosing providers with a proven uptime record and maintaining backup power supplies, such as uninterruptible power supplies (UPS), can minimize downtime.
________________________________________

While VoIP offers numerous benefits, overcoming its challenges requires proactive measures. By addressing issues like call quality, security, and scalability, businesses can unlock the full potential of VoIP technology. 

Investing in the right tools, training, and support will ensure a reliable and efficient communication system, helping businesses thrive in a competitive landscape



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VoIP has revolutionized business communication however, like any technology, it comes with its set of challenges.


Common VoIP Challenges and How to Overcome Them

The rise of artificial intelligence (AI) has transformed the way businesses communicate, enabling unprecedented levels of efficiency and personalization. 

However, this technological evolution also comes with new security risks—particularly the growing threat of AI-generated fraud. 
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As companies increasingly incorporate AI-driven tools into their operations, it’s vital to recognize and mitigate these emerging dangers.

AI-powered fraud presents a significant challenge across industries. A recent survey conducted by RingCentral revealed that **72%** of respondents fear their organization could be targeted by AI-generated voice or video fraud within the next year.

## How AI-Generated Fraud Works

One of the most alarming aspects of AI fraud is the use of deepfake technology—**highly realistic, AI-manipulated audio** and **video content** that can be used to impersonate individuals or spread false information. 

For example, **fraudsters may use AI-generated voice recordings to impersonate executives** and deceive employees into revealing confidential data or approving unauthorized transactions.

While **AI-driven chatbots and virtual assistants enhance customer service, they can also be exploited by cybercriminals**. 

Malicious actors may use advanced AI models to craft highly convincing phishing messages or conduct large-scale automated social engineering attacks.

Despite these risks, many individuals remain overly confident in their ability to detect AI-generated fraud. The survey found that **86% of respondents believe** they can **distinguish between real and AI-generated voice** or video content. However, as AI technology advances, this confidence may be misplaced, potentially leaving businesses exposed to increasingly **sophisticated threats**.
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Small businesses, in particular, face heightened vulnerability to AI fraud. The survey indicated that respondents from companies with fewer than 20 employees were the least confident in their ability to identify AI-generated fraud, with only **62.75% expressing confidence**. This disparity underscores the need for targeted support and education, particularly for smaller organizations that may lack the necessary security resources.

## Strengthening Security Against AI Fraud

To combat these evolving threats, businesses must take a proactive approach to AI security. This includes:

- Deploying advanced fraud detection technologies capable of identifying AI-generated content.

- Establishing comprehensive security protocols to mitigate risks.

- Providing regular training to employees to enhance awareness of AI-driven fraud tactics.

- Staying informed about the latest developments in AI fraud techniques and adjusting security measures accordingly.

By understanding the risks associated with AI-generated fraud and taking proactive measures, organizations can leverage AI’s benefits while safeguarding their operations and maintaining trust with customers and partners.

What steps is your organization taking to combat AI-generated fraud? How confident are you in detecting and preventing these sophisticated attacks?

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AI-generated fraud is emerging as a major threat to business communications, requiring proactive security measures to mitigate risks and protect against sophisticated scams.

AI Fraud Risks in VoIP: Protecting Your Network.

Large-scale enterprises have the advantage of greater resources and larger teams when it comes to adopting AI. However, they also face unique challenges compared to smaller, more agile companies.

So, how can enterprises effectively pivot, align teams, and execute a successful AI transformation?
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Having supported numerous enterprise-level AI implementation projects, our team has identified key best practices for organizations looking to integrate AI into their operations.

**6 Best Practices for Implementing AI in Enterprises**

While every enterprise’s AI implementation plan will be unique, certain fundamental steps apply across industries and company sizes. Once an AI solution has been selected, the following best practices should be considered:

## 1. Define Your Business Goals and Use Cases

**Why is your organization implementing AI?**

This step should have been initially considered during the selection process, but it continues through the implementation phase to ensure proper tracking of key performance metrics. 

Setting up reporting and dashboards to measure AI’s impact on business goals—whether reducing inefficiencies in customer service or improving onboarding speed—should be a priority.

Establishing this framework early on will empower teams to measure AI’s effectiveness and communicate insights on cost savings, customer satisfaction, and operational improvements to stakeholders and leadership.

## 2. Consider Your Budget and Resources

The implementation process will vary based on available budget and internal resources. If possible, investing in a professional onboarding service can significantly ease the transition, reducing the burden on IT and other internal teams.

Additionally, leveraging expert guidance can ultimately save costs by minimizing training expenses and operational downtime. Professional services typically include:

- Pre-deployment strategic planning

- Time, resource, and cost assessments

- Optimization recommendations

## 3. Develop a Change Management Plan

A well-defined change management plan is essential for mitigating challenges during implementation. This plan should address employee concerns, outline fallback options for potential disruptions, and ensure a smooth transition. If an onboarding service is used, it can assist with this process to streamline adoption and minimize resistance.

## 4. Provide Ongoing Training

AI implementation is not a one-time event; continuous training is crucial. As AI tools evolve with new features and capabilities, teams must receive ongoing education to maximize adoption and return on investment. Regular training ensures that employees remain proficient and can fully leverage the AI system’s capabilities.

## 5. Integrate with Existing Technology Stack
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Seamless integration with existing enterprise systems is a critical component of AI adoption. Depending on which departments will use AI tools, a cross-functional approach may be necessary to align technology across different teams. Ensuring AI solutions integrate with core enterprise tools enhances efficiency and data synchronization.

## 6. Prioritize Security and Data Privacy

Security should be a top concern when implementing AI solutions. With AI-driven threats on the rise, enterprises must establish strong security and data privacy measures to protect both company and customer data.

Nearly 75% of IT security professionals report that AI-powered cyber threats are having a significant impact on their organizations. Implementing robust security frameworks, data protection policies, and compliance measures ensures that AI adoption does not compromise sensitive information.

## Implement AI with Confidence

Beyond following these best practices, selecting an AI solution that is intuitive, well-designed, and secure is essential for successful enterprise implementation. This approach will not only drive higher adoption among employees but also ensure compliance, security, and long-term success.

Book a demo with our team to learn more about AI solutions and the implementation process for large enterprises with UnifiCx.

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Implementing AI in large enterprises requires a strategic approach, balancing resource advantages with unique challenges to ensure seamless adoption and long-term success.

Enterprise AI in VoIP: Best Practices for Scaling Up

Business communications have evolved significantly, transitioning from traditional landlines to sophisticated digital solutions. 

While Private Branch Exchange (PBX) systems once streamlined business communication, they have now become **expensive, inflexible, and unable to meet the demands of modern workplaces**.

With the rise of remote work and dynamic business environments, many companies are shifting towards **Unified Communications as a Service (UCaaS) as a more scalable and cost-effective solution. UCaaS offers a cloud-based platform that enhances productivity while reducing operational costs**.

## Limitations of Traditional PBX Systems for Small Businesses

Although PBX systems were once an industry standard, they no longer fulfill the needs of most modern businesses due to several key limitations:

**1. High Hardware and Maintenance Costs**

Traditional PBX systems require significant upfront investments in hardware, installation, and ongoing maintenance. Over time, repair and upgrade costs add up, making these systems financially burdensome and resource-intensive to manage.

**2. Limited Scalability**

For businesses experiencing growth or sudden spikes in demand, PBX systems lack the necessary flexibility. Adding new lines or features can be costly and complex, especially for companies with multiple locations that require separate installations.

**3. Inflexibility for Remote Work**

Designed for traditional office settings, PBX systems offer minimal support for mobile or remote work. This makes it difficult for businesses to adapt to modern workplace demands, limiting access to communication tools outside the office.

## The Transition to VoIP and Hosted PBX

The introduction of digital voice technologies provided businesses with more efficient and adaptable alternatives to legacy phone systems.

**VoIP Technology: A Game Changer**

Voice over Internet Protocol (VoIP) revolutionized business communications by allowing voice calls to be transmitted over the internet. This significantly reduced costs and increased flexibility, eliminating the reliance on analog phone lines.

**Hosted PBX: A Step Forward**

Hosted PBX took VoIP a step further by moving PBX functionalities to the cloud. This eliminated the need for on-premise equipment and externalized phone system management to service providers. 

While this improved flexibility, it still lacked the integration and advanced features that modern businesses now demand.

## UCaaS: The Future of Business Communications

With advancements in cloud computing and AI-powered technology, UCaaS has emerged as the superior alternative to PBX and hosted PBX solutions.

**What is UCaaS?**
![67.webp](https://strapiassets.blr1.digitaloceanspaces.com/67_0e3392ab4d.webp)

Unified Communications as a Service (UCaaS) is a cloud-based communication solution that consolidates multiple channels—such as phone, video conferencing, messaging, and collaboration tools—into a single platform. 

## Benefits of UCaaS for Small Businesses

- Seamless Scalability: UCaaS grows with your business, eliminating the need for additional hardware and allowing companies to expand effortlessly.

- Cost Savings: By eliminating expensive hardware and maintenance costs, UCaaS reduces operational expenses and provides predictable, subscription-based pricing.

- Integrated Communication Channels: Unlike traditional systems, UCaaS centralizes voice, video, and messaging, ensuring seamless collaboration without communication silos.

- Remote Work Support: UCaaS solutions enable employees to stay connected from any location, making them ideal for hybrid and mobile workforces.

- Advanced Features: AI-powered automation, real-time analytics, and collaboration tools enhance productivity and efficiency.

## Future-Proofing Business Communications with UCaaS

UCaaS is designed to evolve with emerging communication trends and technologies, ensuring businesses remain competitive in a fast-changing landscape. **By adopting a cloud-based UCaaS solution, companies gain access to scalable, cost-effective tools that enhance collaboration, efficiency, and security**.

**UnificX: Leading the Shift to UCaaS**

UnificX is at the forefront of the transition from PBX to UCaaS, offering an all-in-one platform designed to **meet the diverse communication needs of modern businesses**. With integrated voice, video, messaging, and collaboration tools, UnificX ensures seamless connectivity, robust security, and future-ready scalability.

Ready to transform your business communications? Contact UnificX for a consultation or demo to explore how UCaaS can help your company stay ahead in today’s competitive landscape.

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UCaaS is revolutionizing business communications by replacing outdated PBX systems with a scalable, cloud-based solution that enhances efficiency, flexibility, and cost savings.

From PBX to UCaaS: The VoIP Evolution in Business Comms

## ROI in VoIP Communication

**Return on Investment (ROI)** in VoIP communication refers to the value businesses gain from implementing a cost-effective and efficient phone system. 
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Unlike traditional phone services, VoIP minimizes infrastructure costs while offering advanced features that enhance productivity. ROI is measured through reduced expenses, improved customer interactions, and increased operational efficiency. 

The ability to scale and integrate VoIP with existing business systems further maximizes its long-term value.

## Implementing a Smart VoIP Strategy

A smart VoIP strategy involves optimizing VoIP technology to enhance communication efficiency, reduce costs, and improve business operations. It focuses on using VoIP not just as a calling tool but as a comprehensive communication solution. Here's how to achieve a smart VoIP strategy:

- **Choose the Right VoIP Provider:** Select a provider that offers reliability, security, and seamless integration with your business workflows.

- **Ensure a Strong Internet Connection**: A stable and high-speed internet connection is crucial to prevent call disruptions and latency issues.

## Leverage Advanced VoIP Features:

**1. Call Analytics**: Gain insights into call performance, employee efficiency, and customer interactions.

**2. Auto-Attendants**: Automatically direct callers to the right department, reducing wait times and improving customer experience.

**3. Voicemail-to-Email**: Convert voicemails into email messages for easier access and management.

**4. Train Employees on VoIP Tools**: Ensure employees are well-versed in using VoIP features to maximize productivity and streamline communication.

**5. Monitor and Optimize Performance**: Regularly track VoIP system performance and analyze data to make improvements as needed.

**6. Scale VoIP Solutions as the Business Grows**: Adopt a flexible VoIP system that can expand with your business without incurring excessive costs.

By implementing these strategies, businesses can create a smart VoIP communication plan that enhances efficiency, strengthens customer interactions, and maximizes long-term ROI.

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A smart VoIP communication plan enhances efficiency, reduces costs, and maximizes business ROI by leveraging advanced features and strategic implementation.

Maximizing ROI with a Smart VoIP Communication Plan

A scattered approach—managing phone calls, emails, chats, and video meetings across multiple platforms—can create inefficiencies, missed opportunities, and frustrated customers. 

That’s where UnifiCX's All-In-One Communication Platform comes in. Designed to unify business communications, UnifiCX empowers companies with reliable, integrated, and scalable solutions that enhance both customer engagement and internal collaboration.

## UnifiCX: Connected Business Communication
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UnifiCX goes beyond traditional phone systems by providing a centralized, cloud-based communication hub that brings together multiple channels into a single, easy-to-use platform. 

Whether you’re handling customer inquiries, managing remote teams, or conducting virtual meetings, UnifiCX ensures seamless connectivity for businesses of all sizes.

**Key Features That Drive Engagement and Efficiency**

- ✅ Omnichannel Communication: Connect with customers via voice, chat, video, and email, ensuring a smooth and consistent experience across all touchpoints.

- ✅ Smart Call Routing & AI Assistance: Reduce wait times and enhance customer satisfaction with intelligent call routing and AI-powered virtual assistants.

- ✅ Integrated CRM & Business Apps: Sync UnifiCX with popular CRM platforms, productivity tools, and customer support systems to keep your team organized and informed.

- ✅ Cloud-Based Flexibility: Enable employees to work from anywhere with a fully cloud-powered system that supports remote collaboration and mobile access.

- ✅ Scalability for Growing Businesses: Easily add new users, expand to multiple locations, or integrate advanced features as your business grows.

- ✅ Enhanced Security & Reliability: With enterprise-grade encryption, data protection, and uptime guarantees, your business communication remains secure and uninterrupted.

## Why UnifiCX is a Game-Changer for Businesses

In an era where customer experience is key, businesses need a fast, efficient, and connected communication system to stand out. UnifiCX helps businesses:

- 🚀 Boost customer satisfaction with quicker response times and seamless interactions.
- 📈 Improve team collaboration by bringing all communication tools into one platform.
- 💰 Reduce costs by eliminating the need for multiple, disjointed services.
- 🌎 Stay ahead of the competition with AI-driven automation and cloud-powered flexibility.

With UnifiCX’s All-In-One Communication Platform, businesses can streamline their operations, improve customer engagement, and increase productivity—all while delivering a professional and polished brand experience.

Ready to transform the way you connect with customers? Explore UnifiCX today and take your business communication to the next level!

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UnifiCX’s All-In-One Communication Platform simplifies business interactions by integrating voice, chat, video, and email into a seamless, customer-focused experience.

Enhance Customer Engagement with UnifiCX's All-In-One Communication Platform

Artificial intelligence (AI) is revolutionizing retail communications, with nearly half of retail businesses already leveraging AI to enhance customer interactions. According to RingCentral’s latest report on AI adoption in retail, the industry leads all sectors in integrating AI-powered tools for customer engagement.

## Adoption of AI in Retail

Retailers are actively incorporating AI across multiple areas of their operations. 

- This widespread adoption underscores AI’s potential to reshape customer experiences and drive operational efficiency.

- One of the most significant areas of AI integration is customer communication.

- 49% of retail businesses have fully adopted AI-driven interactions—higher than any other industry surveyed. 

This highlights the sector’s recognition of AI’s ability to enhance service quality, provide personalized experiences, and streamline customer interactions.

This highlights the sector’s recognition of AI’s ability to enhance service quality, provide personalized experiences, and streamline customer interactions.
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Beyond customer conversations, AI is being implemented in various operational processes, from inventory management to personalized marketing. The consistent integration across multiple facets of retail signals a comprehensive approach to AI adoption, with businesses striving to optimize both customer engagement and internal workflows.

Prioritizing AI in customer-facing roles offers numerous advantages, including faster response times, tailored product recommendations, and enhanced customer satisfaction. By strategically implementing AI, retailers can create seamless, engaging experiences that meet evolving consumer expectations.

## Challenges of AI Adoption

Despite its benefits, the rapid integration of AI in retail communications presents certain challenges. As businesses increasingly depend on AI-powered solutions, they must address potential security risks, ensuring robust measures are in place to safeguard customer data and prevent fraudulent activities.

Retail leaders must recognize that AI is no longer a future consideration but an immediate necessity. To maintain a competitive edge, businesses should continuously assess their AI strategies, identifying opportunities for further integration while mitigating risks associated with automation.

As retail continues to lead the way in AI-driven customer interactions, the focus must remain on balancing technological advancements with human-centric service. The future of retail communication lies in leveraging AI’s capabilities while preserving the personal touch that customers value, creating a new era of personalized, efficient, and data-driven retail experiences.

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Artificial intelligence (AI) is revolutionizing retail communications, with nearly half of retail businesses already leveraging AI to enhance customer interactions

AI Adoption Reshaping Retail Communications

**Unified Communications as a Service (UCaaS)** is transforming how companies connect, collaborate, and streamline workflows. 

**By integrating voice, video, messaging, and collaboration tools into a single cloud-based platform, UCaaS helps businesses enhance efficiency, improve customer interactions, and scale effortlessly.**

But how can you maximize the benefits of UCaaS and truly excel in communication? Let’s explore.

## How to Excel with UCaaS
![AdobeStock_297402137.webp](https://strapiassets.blr1.digitaloceanspaces.com/Adobe_Stock_297402137_01209e93b1.webp)
**1. Streamline Communication Across Teams**
Consolidate phone systems, video conferencing, instant messaging, and file sharing into one centralized platform.

Reduce miscommunication by enabling real-time collaboration across devices and locations.
Ensure consistent communication experiences across departments, whether remote or in-office.

**2. Enhance Customer Experience**
Utilize AI-driven call routing to connect customers with the right agents faster.
Enable omnichannel communication, integrating voice, email, chat, and social media for seamless customer interactions.

Improve response times with automated workflows and AI-powered chatbots.

**3. Increase Flexibility and Scalability**
Support remote and hybrid work with a cloud-based communication system accessible anytime, anywhere.

Scale effortlessly by adding new users, features, or integrations as your business grows.
Maintain business continuity with built-in disaster recovery and uptime reliability.

**4. Reduce IT Complexity and Costs**

Eliminate hardware maintenance and costly on-premise PBX systems with a cloud-based solution.
Reduce IT workload with automated updates, security patches, and seamless integrations.
Optimize costs with pay-as-you-go pricing models tailored to business needs.

**5. Strengthen Security and Compliance**
Ensure end-to-end encryption for voice, video, and messaging.
Stay compliant with industry regulations (HIPAA, GDPR, SOC 2, etc.) for secure data handling.
Implement multi-factor authentication (MFA) and role-based access controls for added protection.

## Why UCaaS is the Future of Business Communication
Businesses that embrace UCaaS experience higher productivity, reduced operational costs, and enhanced customer satisfaction. With **AI-powered automation, seamless integrations, and advanced analytics, UCaaS is not just a communication tool—it’s a strategic advantage for modern enterprises.**

By leveraging the power of UCaaS, companies can future-proof their communication strategy, adapt to evolving business needs, and unlock true communication excellence. 🚀

Ready to transform your business communication? UCaaS is the key!

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UCaaS revolutionizes business communication by integrating voice, video, messaging, and collaboration tools into a seamless, scalable, and cloud-based solution.

Unlock Communication Excellence with UCaaS

Efficient communication systems are essential for success. Cloud PBX has transformed business communication, offering scalability, flexibility, and cost efficiency. Unlike **traditional on-premises PBX systems, Cloud PBX leverages the internet to provide a seamless and agile communication experience**.

For service providers and telephony resellers, understanding **Cloud PBX deployment models and architectures is crucial to aligning solutions with diverse customer needs**. This guide explores the key deployment models and architectural types of Cloud PBX, helping you make an informed decision based on your business requirements.

## Cloud PBX Deployment Models
![644.webp](https://strapiassets.blr1.digitaloceanspaces.com/644_723c397bdb.webp)
The deployment model determines how Cloud PBX systems are hosted and managed, impacting scalability, operational complexity, and cost. Below, we examine two primary deployment models, highlighting their advantages and challenges.

**1. Turnkey Solutions (Hosted by the Provider)**

Turnkey solutions simplify Cloud PBX adoption by offering fully managed systems hosted by the provider. This model is ideal for resellers seeking a low-maintenance, hassle-free solution to provide their customers.

**Pros:**

✅ Low Barrier to Entry – Requires minimal upfront investment with no need for complex infrastructure.
✅ Ease of Use – The provider manages maintenance, security, and updates.
✅ Scalability – Quickly adjust resources to accommodate business growth or seasonal demand.
✅ Rapid Deployment – No need for extensive technical expertise to launch PBX instances.

**Cons:**

❌ Limited Customization – Predefined features may not meet unique customer needs.
❌ Provider Dependency – System performance relies on the provider’s infrastructure and updates.

**2. Bring Your Own Infrastructure (BYOI)**

BYOI allows service providers and resellers to deploy Cloud PBX within their own infrastructure or cloud environments, granting full control over customization and management. 

This model often requires a complete cloud hosting architecture, which includes SBC servers, a PBX hub, and a central management platform for instance creation, delivery, and management.

**Pros:**

✅ Full Control – Customize the system to meet diverse customer needs and compliance requirements.
✅ Data Ownership – Sensitive customer data is managed in-house, ensuring enhanced security and privacy.
✅ Integration Flexibility – Seamlessly connect Cloud PBX with existing IT infrastructure.
✅ Compliance Advantage – Ideal for businesses with stringent regulatory requirements.

**Cons:**

❌ Higher Initial Investment – Requires substantial resources and infrastructure setup.
❌ Requires IT Expertise – Deployment and maintenance demand a skilled technical team.

## Different Cloud PBX Architecture Models
While deployment models determine hosting methods, Cloud PBX architecture defines how resources are allocated and shared among users. The right architecture impacts security, customization, and scalability.

![1.webp](https://strapiassets.blr1.digitaloceanspaces.com/1_41229fb061.webp)

**1. Single-Tenant (Single-Instance) Architecture**

Think of a luxury hotel where each guest has a private suite with exclusive services—this is how single-tenant Cloud PBX operates. Each customer gets a dedicated PBX instance with isolated resources, ensuring greater control, security, and customization.

**Pros:**

✅ High Customization – Businesses can tailor features to their specific needs.
✅ Enhanced Security – Isolated environments minimize the risk of data leaks.
✅ Stable Performance – Dedicated resources ensure consistent performance.

**Cons:**

❌ Higher Costs – Requires more infrastructure, making it more expensive.
❌ Complex Management – Demands more effort in maintenance and updates.

**2. Multi-Tenant Architecture**

A multi-tenant system is like a high-rise apartment building, where businesses share the same PBX platform but have their own secure environments.

**Pros:**

✅ Cost-Efficient – Shared resources reduce operational costs.
✅ Highly Scalable – Easily onboard multiple users without additional infrastructure.
✅ Easy to Maintain – The provider manages updates and security.

**Cons:**

❌ Limited Customization – Features may be standardized across multiple tenants.
❌ Security Considerations – Requires strong security protocols to prevent cross-tenant breaches.

## Multi-Instance vs. Multi-Tenant Architecture

Multi-instance architecture provides a middle ground between single-tenant and multi-tenant. Each business has its own independent PBX instance, operating within a shared infrastructure. This model balances customization, security, and cost efficiency.

**Key Benefits of Multi-Instance Architecture:**

- Isolation with Shared Resources – Each customer operates independently, preventing issues from affecting others.
- Enhanced Customization – Clients tailor their PBX instances to their exact needs.
- Scalability – Service providers quickly add new customers with minimal setup time.
- Multi-instance offers cost efficiency while maintaining flexibility and security, making it ideal for resellers serving diverse customers with unique needs.

## Choosing the Right Cloud PBX Model for Your Business
Selecting the best Cloud PBX deployment and architecture depends on your business strategy, technical expertise, and growth plans.

**Key Questions to Consider:**

🔹 What financial approach works best?

Turnkey Solutions – Subscription-based OpEx model (lower upfront costs).
BYOI – CapEx model (higher initial investment but long-term savings).
Architecture Impact – Single-tenant is costlier, while multi-tenant reduces expenses.

🔹 How much control and customization do you need?

Turnkey Solutions – Less control but easier management.
BYOI – Full control over data, integrations, and security policies.

🔹 Do you have IT resources to manage the system?

Turnkey Solutions – No technical expertise needed; fully managed.
BYOI – Requires an in-house IT team for setup and maintenance.

🔹 What are your scalability and growth plans?

Turnkey Solutions – Easier dynamic scaling (add/remove users on demand).
BYOI – Scalability depends on available resources and infrastructure expansion.
Balancing cost, control, and scalability is key to choosing the right Cloud PBX model.

## What UnifiCx Offers: Custom for Every Business

UnifiCx provides flexible and reliable Cloud PBX solutions tailored to various business needs. Whether you need a fully managed service or full control over your infrastructure, UnifiCx ensures seamless communication and scalability.

Explore UnifiCx’s hosted and BYOI solutions to find the perfect fit for your organization.

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Cloud PBX is transforming business communication, offering scalable, cost-effective solutions—choosing the right deployment and architecture is key to success.

Cloud PBX Deployment & Architecture: Choosing the Best Strategy for Your Business

Remember when office phones were stuck to desks, and long-distance calls cost a fortune? Well, those days are fading fast! Businesses everywhere are switching to VoIP (Voice over Internet Protocol)—a smarter, cheaper, and more flexible way to stay connected.

Before we get into the benefits, let’s quickly define what VoIP actually is.

VoIP, or Voice over Internet Protocol, allows you to make phone calls over the internet instead of traditional landlines. 
![22222.webp](https://strapiassets.blr1.digitaloceanspaces.com/22222_c5f13a1ca3.webp)
This means no more clunky hardware, expensive phone bills, or outdated infrastructure. Instead, you get a modern, scalable, and cost-effective communication system that works anywhere with an internet connection.

Sounds cool, right? Well, it gets even better.

**Top Reasons Businesses Are Switching to VoIP**
## 1. Huge Cost Savings 💰
Let’s be real—traditional phone systems are expensive. Between hardware, maintenance, and long-distance call fees, costs can add up fast.

With VoIP, you can:
✔ Cut monthly phone bills by up to 60%
✔ Eliminate hardware costs—no need for bulky desk phones
✔ Enjoy free (or super cheap) international calls

That’s why businesses love VoIP—more features, lower costs.

## 2. Work from Anywhere 🌍
In the era of remote work and hybrid offices, being tied to a desk phone just doesn’t make sense anymore.

With VoIP, your business phone system moves wherever you do:
- Make and receive calls from your laptop, mobile, or tablet
- Seamless remote work integration—perfect for WFH setups
- Stay connected anywhere in the world—all you need is WiFi

Whether you're working from home, traveling, or running a global team, VoIP keeps you connected without missing a beat.

## 3. Advanced Features 
VoIP isn’t just about making calls—it’s about supercharging your communication.

✅ Call forwarding & auto-attendants (Never miss a call!)
✅ Voicemail-to-email transcription (No more checking voicemails manually)
✅ Video conferencing & team messaging (All in one platform)
✅ Call analytics & reporting (Know exactly what’s working)

Traditional phone lines? Yeah, they don’t do any of that.

## 4. Reliability & Crystal-Clear Call Quality 
Forget the days of dropped calls and bad connections. With a solid internet connection, VoIP delivers HD-quality audio that makes every call sound sharp and professional.

And if your internet ever goes down? Automatic call forwarding ensures you never miss an important call.

## 5. Scales with Your Business 
Growing your team? Expanding to new locations? VoIP grows with you.

🔹 Add new users in seconds—no expensive phone lines needed
🔹 Set up multiple extensions & departments effortlessly
🔹 Integrate with CRM, email, and business apps seamlessly

Whether you’re a small business or a massive enterprise, VoIP is built to scale on demand.

## Should You Switch to VoIP? (YES!)
If you want to save money, improve call quality, enhance flexibility, and future-proof your business, then VoIP is a no-brainer.

Traditional phones are outdated, expensive, and restrictive. VoIP is the modern solution that gives you more features, better communication, and bigger savings.

Still on the fence? The best part is that switching is easier than you think. Most VoIP providers offer quick setup, and you can even keep your existing phone number.

🔹 Lower costs
🔹 Better features
🔹 Work from anywhere
🔹 Scales with your business

Seriously—why wouldn’t you switch?

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As a Managed IT Service Provider, Intelligent Technical Solutions has assisted businesses in addressing their growing communication needs.
One of the most efficient solutions? A VoIP phone system.

Why Every Business is Switching to VoIP (And Why You Should Too)

Voice over Internet Protocol (VoIP) has revolutionized the way businesses and individuals communicate, offering flexibility, cost savings, and advanced features. However, concerns about call quality often deter users from fully embracing VoIP. 

While traditional phone lines offer stable performance, VoIP depends on several key factors. Understanding what truly affects VoIP call quality can help you optimize your setup for crystal-clear conversations.

## Key Factors That Impact VoIP Call Quality
Several critical factors determine how well VoIP performs. These include:

**1. Internet Connection & Bandwidth**
VoIP relies on internet connectivity, making bandwidth the most crucial factor. A poor or unstable connection leads to jitter, latency, and dropped calls. Ideally, businesses should have at least 100 kbps per VoIP call in both upload and download speeds, with low network congestion.

**2. Latency & Jitter**
Latency refers to the delay between when a person speaks and when their voice is heard. If latency exceeds 150 milliseconds, conversations can feel unnatural. Jitter, the variation in latency, causes choppy audio. A stable internet connection with Quality of Service (QoS) settings can help manage these issues.

**3. Network Configuration & Equipment**
The quality of routers, modems, and VoIP-compatible hardware significantly affects call clarity. A dedicated VoIP router, along with prioritized network settings, can reduce interference and improve performance.

**4. Codec Selection**
Codecs compress and decompress audio signals. Common VoIP codecs include G.711 (high quality, uncompressed) and G.729 (lower bandwidth, compressed). Choosing the right codec based on your bandwidth availability ensures optimal call quality.

**5. Service Provider Reliability**
The VoIP provider you choose plays a vital role. A reliable provider with strong infrastructure, multiple data centers, and redundant failover mechanisms ensures minimal downtime and high call quality.
![DALL·E 2025-02-04 16.39.34 - An illustration of VoIP call flow, showing how voice data travels from a user’s device through the internet and onto another device. The diagram inclu.webp](https://strapiassets.blr1.digitaloceanspaces.com/DALL_E_2025_02_04_16_39_34_An_illustration_of_Vo_IP_call_flow_showing_how_voice_data_travels_from_a_user_s_device_through_the_internet_and_onto_another_device_The_diagram_inclu_3dec0daae1.webp)
## How to Ensure High-Quality VoIP Calls
To maintain the best VoIP experience, follow these best practices:

- **Use Wired Connections:** Wi-Fi can introduce latency and packet loss. Ethernet connections provide a more stable experience.
- **Prioritize VoIP Traffic:** Configure QoS settings on your router to give VoIP traffic priority over other data.
- **Monitor & Optimize Bandwidth**: Ensure sufficient bandwidth for concurrent calls without congestion from video streaming or large downloads.
- **Choose a Reputable Provider**: Select a VoIP provider with a strong track record of uptime and quality service.
- **Regularly Update Firmware**: Keep your routers, modems, and VoIP hardware updated to benefit from the latest security and performance improvements.

By optimizing these factors, you can enjoy VoIP calls with clarity and reliability, making it a cost-effective and efficient communication solution for both businesses and individuals.

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VoIP technology has transformed the way we communicate, offering cost-effective and flexible calling solutions. Understanding what truly impacts VoIP call performance can help ensure clear and reliable conversations.

The Truth About VoIP Call Quality – What Matters Most?

Businesses require reliable, cost-effective, and scalable communication solutions. 

Session Initiation Protocol (SIP) trunking has emerged as a game-changer, enabling companies to enhance their VoIP (Voice over Internet Protocol) connectivity while achieving significant cost savings. 

But what exactly are SIP trunks, and how do they work? This article breaks down the concept, benefits, and cost-saving advantages of SIP trunking.

## What Are SIP Trunks?

SIP trunking is a method of delivering voice and other unified communications services over the internet. 

Unlike traditional phone lines that rely on physical connections, SIP trunks use internet protocols to establish and manage voice calls, video calls, and messaging.
![7.webp](https://strapiassets.blr1.digitaloceanspaces.com/7_4e37f2e121.webp)
SIP trunks connect an organization’s Private Branch Exchange (PBX) to the Public Switched Telephone Network (PSTN), allowing seamless communication without the need for traditional phone lines.

## How SIP Trunks Improve VoIP Connectivity

**Increased Reliability** – SIP trunks ensure greater uptime and call quality by leveraging redundant network paths. Unlike traditional telephony, which is prone to outages due to physical line failures, SIP trunking utilizes internet-based communication that can be rerouted in case of a failure.

**Scalability & Flexibility** – Businesses can easily scale their communication needs without investing in additional physical infrastructure. Whether you need to add or remove lines, SIP trunking allows you to adjust capacity based on business demand instantly.

**Global Reach & Unified Communications**– SIP trunks support international communication without requiring separate phone systems in multiple locations. They also integrate seamlessly with Unified Communications as a Service (UCaaS), combining voice, video, messaging, and collaboration tools in one platform.

**Enhanced Call Quality** – SIP trunks leverage advanced codec technologies that optimize bandwidth usage, ensuring crystal-clear voice calls with minimal latency and jitter.

## Cost-Saving Advantages of SIP Trunking
![88.webp](https://strapiassets.blr1.digitaloceanspaces.com/88_d9ebd2230c.webp)
**Reduced Hardware & Maintenance Costs** – SIP trunking eliminates the need for traditional phone lines, reducing hardware expenses and maintenance costs associated with legacy telephony.

**Lower Call Charges** – Businesses can make local and international calls at significantly lower rates compared to traditional telecom providers. SIP trunking providers offer competitive pricing, including unlimited calling plans and pay-as-you-go models.

**Elimination of Long-Distance Fees** – Since SIP trunking operates over the internet, businesses can avoid expensive long-distance charges, making it a cost-effective solution for companies with remote teams and global operations.

**Optimized Bandwidth Usage** – SIP trunks consolidate voice and data traffic on a single network, allowing businesses to maximize bandwidth efficiency and reduce unnecessary telecommunications expenses.

## Choosing the Right SIP Trunk Provider

When selecting a SIP trunk provider, businesses should consider factors such as network reliability, security measures, pricing structures, and integration capabilities with existing VoIP systems. 

Providers that offer redundancy, strong encryption, and 24/7 support ensure uninterrupted business communications.

SIP trunking is a powerful technology that enhances VoIP connectivity while delivering substantial cost savings. By replacing traditional phone lines with internet-based communication, businesses can enjoy improved reliability, scalability, and efficiency. 

Whether you’re a small startup or a large enterprise, SIP trunking provides a future-proof solution that keeps communication streamlined and cost-effective. Now is the time to transition to SIP trunking and experience its numerous benefits firsthand!

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SIP trunks modernize business communication by replacing traditional phone lines with internet-based connectivity, enhancing VoIP call quality and scalability. This cost-effective solution reduces infrastructure expenses.

SIP Trunks: How It Improve VoIP Connectivity & Cost Savings

Microsoft Teams has become a central hub for business collaboration, and with the power of UnifiCx, organizations can take their communication experience to the next level. Through seamless integration, UnifiCx enhances how teams connect, communicate, and collaborate within Microsoft Teams.

![image_processing20210601-11530-193aoj9.gif](https://blr1.digitaloceanspaces.com/strapiassets/image_processing20210601_11530_193aoj9_9d50914914.gif)
With advanced AI-driven capabilities, UnifiCx streamlines business communications, allowing users to manage calls, messages, and faxes without leaving the Teams interface. This frictionless experience improves workflows, reduces app switching, and boosts overall productivity for teams of all sizes.

## UnifiCx for Microsoft Teams

Managing business calls effectively requires juggling multiple tasks—taking notes, tracking decisions, and identifying action points—all while staying engaged in the conversation. 

UnifiCx AI Assistant simplifies this process. After each call, the AI Assistant generates a comprehensive summary, capturing key discussion points, decisions, and next steps. This polished recap is easily accessible for future reference and can be shared with participants, ensuring alignment and clarity.

Seamlessly integrated within Microsoft Teams, UnifiCx AI Assistant delivers these AI-powered insights without requiring users to switch between applications, keeping conversations productive and focused.

## Key Benefits of UnifiCx with Microsoft Teams:

**1. Automated Call Summaries**: AI-generated summaries provide a clear recap of key discussions, ensuring accurate note-taking and follow-ups.

**2. CRM Integration:** Automatically updates customer records in platforms like Salesforce, keeping sales and support teams aligned.

**3. Customer Insights**: Analyzes conversations to highlight key topics, competitors, and customer interests.

**4. Enhanced Video Meeting Analysis**: Captures and analyzes Microsoft Teams video meetings for a complete view of customer interactions.

With UnifiCx AI Assistant and its advanced capabilities, businesses can work smarter, enhance collaboration, and drive better outcomes—all within Microsoft Teams. By integrating AI-powered communication tools, UnifiCx is transforming the way teams connect and thrive in the digital workplace.

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UnifiCx enhances Microsoft Teams with AI-driven communication tools, streamlining calls, messages, and collaboration for seamless business workflows.

Enhance the Microsoft Teams Experience with UnifiCx

Clear, high-quality calls are essential for businesses relying on IP telephony or PBX systems. However, poor call quality issues—such as dropped calls, choppy audio, or echoes—can disrupt communication and harm productivity. If you’re facing these problems, here are five common reasons behind bad call quality and practical solutions to fix them.

## 1. Insufficient Bandwidth and Network Congestion
![51d7e10865d3b37d401bbcb3509288e3.gif](https://strapiassets.blr1.digitaloceanspaces.com/51d7e10865d3b37d401bbcb3509288e3_d84d5c7128.gif)
**The Problem**: IP telephony calls rely on a stable internet connection. If your network is overloaded with multiple users streaming, downloading large files, or running bandwidth-heavy applications, call quality may suffer.

**The Fix:**

- Upgrade to a higher bandwidth internet plan.

- Prioritize IP telephony traffic using Quality of Service (QoS) settings on your router.

- Limit background activities like large downloads or cloud backups during calls.

## 2. Poor Router or Network Equipment

**The Problem**: Outdated or low-quality routers, modems, or switches can’t handle IP telephony traffic efficiently, leading to latency, jitter, or dropped calls.

**The Fix:**

- Invest in a router optimized for IP telephony that supports QoS.

- Use wired Ethernet connections instead of Wi-Fi for better stability.

- Regularly update firmware on your networking devices to improve performance.

## 3. High Latency and Jitter
![WhatsApp Image 2025-03-07 at 4.54.49 PM8.webp](https://strapiassets.blr1.digitaloceanspaces.com/Whats_App_Image_2025_03_07_at_4_54_49_PM_8_64e7008e03.webp)
**The Problem**: Latency (delay in audio transmission) and jitter (irregular data packet arrival) cause choppy or delayed audio, making conversations frustrating.

**The Fix:**

- Test your internet speed and ping using assessment tools for IP telephony.

- Use a dedicated internet connection separate from other business traffic.

- Enable jitter buffers on your PBX system to smooth out data packet variations.

## 4. Improper Codec Selection

**The Problem**: Codecs compress and decompress voice data, affecting call quality. Some codecs use more bandwidth but provide better quality, while others prioritize compression, leading to degraded sound.

**The Fix:**

- Use G.711 codec for high-quality calls if bandwidth allows.

- Switch to G.729 codec for low-bandwidth networks while maintaining acceptable call clarity.

- Configure your PBX system to dynamically select the best codec based on network conditions.

## 5. ISP or Service Provider Issues

**The Problem**: Your internet service provider (ISP) or IP telephony provider may be experiencing technical issues, throttling call traffic, or not providing adequate support.

**The Fix:**

- Run a call quality speed test to check for packet loss, jitter, and latency issues.

- Contact your ISP and ask if they prioritize IP telephony traffic.

- Consider switching to a business-grade provider with better reliability and support.

Bad call quality doesn’t have to be a recurring issue. By optimizing your internet connection, upgrading network hardware, adjusting PBX settings, and choosing the right service provider, you can ensure crystal-clear calls for your business.

If you’re still experiencing call quality issues, [**UnifiCX**](https://www.unificx.com/) provides expert solutions to diagnose and resolve network problems, ensuring crystal-clear communication for your business. 

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Poor call quality in IP telephony or PBX systems can disrupt communication, frustrate users, and impact business efficiency—here’s why it happens and how to fix it.

5 Reasons You Have Bad Call Quality (And How to Fix It)

Cloud technology is transforming how businesses operate—and communication is no exception.

Cloud phone systems, also known as hosted or virtual PBX, are modern, internet-based solutions that replace traditional on-premise phone systems. 

Designed for flexibility, scalability, and cost-efficiency, they are ideal for businesses of all sizes.

## What Is a Cloud Phone System?

A cloud phone system operates entirely over the internet, with no need for bulky hardware or complex setup. 

Businesses can make and receive calls through IP phones, desktops, or mobile devices—connecting teams and customers wherever they are. 

Service providers host and manage the system off-site, ensuring hassle-free deployment and low maintenance.

The diagram below is a simplified flow of how a cloud phone system works:

![cloud_phone_system_diagram-18.webp](https://strapiassets.blr1.digitaloceanspaces.com/cloud_phone_system_diagram_18_5bbaadfafc.webp)

## Why Businesses Are Making the Switch
![5788.webp](https://strapiassets.blr1.digitaloceanspaces.com/5788_ff7ae44a9a.webp)
- **Lower Costs:** No major upfront investment in infrastructure; pay-as-you-go pricing.

- **Easy Scalability:** Add users instantly as your team grows—no hardware required.

- **Remote-Ready:** Perfect for hybrid or remote teams with access from any location.

- **Unified Communication**: Integrates calls, messages, CRM, WhatsApp, Teams, and more into one platform.

- **Minimal IT Overhead**: Updates and maintenance are managed by the provider.

## Who Should Consider Cloud Phone Systems?

- Businesses with remote or distributed teams

- Startups and fast-growing companies

- Organizations looking to simplify communication costs

- Companies seeking modern, flexible, and secure phone systems

## Why Choose UnifiCx Cloud Phone System

UnifiCx offers a powerful cloud-based solution tailored for small and medium-sized businesses. With built-in call center tools, omnichannel messaging, CRM integration, and flexible pricing plans, it empowers teams to stay connected and customers to stay engaged.

- 30-day free trial, no commitment

- Seamless integration with Microsoft Teams, CRMs, and help desk tools

- Linkus UC Clients for calls, chats, and meetings across devices

- Fully remote-friendly, with centralized management and analytics

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UnifiCx is redefining business communication with cloud phone systems that are flexible, scalable, and built for the modern workplace.

What’s a Cloud Phone System—and Why Your Business Might Need One

## Version 84.14.0.24

📅 **Release Date: April 22, 2024**

The latest update for UnifiCx Cloud Edition introduces powerful new features, enhanced integrations, and key improvements to optimize business communication. 

This release includes skill-based call routing, expanded omnichannel messaging, advanced IVR capabilities, and security enhancements to provide a seamless experience.

## New Features

**Skill-Based Routing**

Added support for skill-based routing, which allows you to specify skill levels for agents in a queue, and the system will route calls in the queue to the designated agents in descending order of skill level.
For more information, see Set up Skill-Based Routing for a Queue.

**Omnichannel Messaging**

Added support for SMS messaging integration with SIPTRUNK and VoiceMeUp, which allows businesses to set up SMS messaging channels for these Service Providers on UnifiCX.

For more information, see Omnichannel Messaging Channels.

Added support for SMS API for ITSP, which allows Service Providers to integrate their SMS service with UnifiCX using SMS API.

## Improvements and Bug Fixes

**Auto Provisioning**

Added support for auto provisioning the following Snom IP phones:
- M100 KLE
- M500

Fixed the BLF key issue: DND status changes on an extension were not synchronized to the BLF LED (used for extension presence monitoring) on the IP phone.

**IVR**

Added support for the following advanced IVR features:

- Multi-language IVR: You can specify the system prompt language for key press events. After callers press the corresponding key, all subsequent system prompts will be played in the selected language.
For more information, see Set up a Multi-language IVR.

- Route calls based on time: You can set key press events based on time conditions, enabling the routing of incoming calls to different destinations based on the time they are received.
For more information, see Set Key Events Based on Time Conditions.

**Queue**

- Added support for defining scenarios in which the queue is considered to have no agents available, and callers are not allowed to join.

(Path: Call Features > Queue > Preferences > Basic > Disallow to Join When Empty).
![j;d;WENDW.webp](https://strapiassets.blr1.digitaloceanspaces.com/j_d_WENDW_bb671ab69c.webp)
- Added support for playing a prompt to callers after they press the key to rate an agent's service.

(Path: Call Features > Queue > Preferences > Satisfaction Survey > End Prompt).
![23.webp](https://strapiassets.blr1.digitaloceanspaces.com/23_8c133789f7.webp)
**Note:**

This option is available only when the Satisfaction Survey Prompt has been specified.

- Optimized the "Leave Empty" feature: You can define the scenario(s) in which the queue is considered to have no agents available, and on-hold callers will be forced out of the queue 
![25.webp](https://strapiassets.blr1.digitaloceanspaces.com/25_c313c3fd98.webp)
(Path: Call Features > Queue > Preferences > Basic > Leave Empty).

**Paging & Intercom**

Added support for specifying members' clients or extension endpoint for receiving broadcasts and intercom calls.

**Email Server**

Added support for Modern Authentication of Microsoft 365 to increase the security when connecting to Microsoft service. With this authentication method, you can set up Microsoft Outlook as the email server of PBX, so that the PBX can send and receive emails through your Microsoft account.

**Call Reports**

Optimized Extension Call Statistics, Extension Call Activity, and Extension Call Accounting reports: Added support for breaking down call statistics by specific extensions, groups of extensions, and organizations of extensions.
![24.webp](https://strapiassets.blr1.digitaloceanspaces.com/24_f4d3e84acc.webp)

- Optimized PBX Call Activity report: Added support for calculating the total number of calls, total talk duration, and the maximum concurrent calls for all calls in the entire phone system within a specific time frame.

- Fixed the Extension Call Statistics and Extension Call Accounting Details call report issue: The Organization filter did not take effect and the report contained call statistics for extensions that did not belong to the selected department.

- Fixed the Agent Performance call report issue: The total calls in a downloaded Agent Performance report were different from that displayed on PBX web portal.

- Fixed the Ring Group Statistics call report issue: The total number of answered calls in a Ring Group Statistics report was different from the sum of answered calls for each extension in the ring group, as the calls being transferred or parked by the member were not calculated into the member's call statistics.

**Storage**

Optimized the auto-cleanup settings for recordings: The permitted value of maximum usage rate for devices is increased to a maximum of 99% 

(Path: System > Storage > Auto Cleanup > Recording Auto Cleanup > Max Usage of Device (%)).

**Two-factor Authentication**

Added support for enforcing two-factor authentication for all extension users. In this way, users will be required to go through two-factor authentication when logging in to Linkus using their extension username and password.

**Stay Updated!**

This update brings smarter call handling, improved security, and better system efficiency—helping businesses stay connected and productive.


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Enhancements to auto provisioning, IVR, and queue management for a more seamless and efficient communication experience.

UnifiCx Cloud Edition – April 2024 Update

## Version 84.14.0.24

📅 **Release Date: July 2, 2024**

The latest update for UnifiCX introduces powerful new features and enhancements to improve call management, data security, and system reliability.

This release includes Remote Archiving, allowing users to download and archive call recordings and system backups to external servers via FTP, SFTP, Amazon S3, and Google Cloud Storage. This feature helps free up space on the PBX, reduces the risk of data loss, and simplifies file management on external storage.

Additionally, the update introduces Core Call Service Anomaly Detection, enabling the system to automatically identify anomalies in core call services. 

## New Features

**Remote Archiving**

Added support for downloading and archiving PBX's call recordings and system backup files to external servers via FTP, SFTP, Amazon S3, and Google Cloud Storage services, enabling less space occupying and minimized data loss risk on PBX, as well as easier file management on external server.

**Troubleshooting**

Added a new feature Core Call Service Anomaly Detection, which allows you to set up phone system to automatically detect anomaly in core call service. If any, specific event will be triggered to notify contacts and an automatic recovery can be initiated to restore core call service to normal without any manual intervention.

## Improvements and Bug Fixes

**System**

Added support for entering character + in an email address.

**Linkus Server**

Added support for configuring global settings of Codec for Linkus Mobile Client and bulk applying the setting either to all extensions or only to newly created extensions.
For more information, see Configure Audio Codec for Linkus Mobile Client.

**Extension Group**

Added a new group permission Show Company Contacts Matching Results 

(Path: Extension and Trunk > Extension Group > Group Permissions).

This permission is disabled by default. When enabled, the group members' Operator Panel will display the matching results of company contacts on call panel, regardless of their visibility permission for company contacts.

**Trunk**

Added new configuration items Authentication Error SIP Code, Authentication Registration Attempts, and Global Registration Retry Interval (s) for Register Trunk 

(Path: Extension and Trunk > Trunk > Advanced > VoIP Settings)

which allow you to specify the SIP error code returned by the ITSP to indicate an authentication error, and to define the retry strategy (including the number of retry attempts and retry interval) after an authentication error.

**Auto Provisioning**

![57.webp](https://strapiassets.blr1.digitaloceanspaces.com/57_d5043a7409.webp)

- Fixed the function key issue: A Fanvil IP phone had been provisioned with an Agent Pause/Unpause function key, but when a user pressed the key on the phone to unpause service, it did not take effect.

**IVR**

Optimized user experience in IVR: When callers press a key (with destination set to Dial by Name) in an IVR, they can search for extension users by First Name or Last Name.

**Preferences**

Optimized input restrictions for Device Name: Character , is NOT allowed as it may cause email delivery failure.

**Voice Prompt**

Added support for customizing Music on Hold or prompt for the following features.

![34958837.webp](https://strapiassets.blr1.digitaloceanspaces.com/34958837_28a6fb8603.webp)
![34958838.webp](https://strapiassets.blr1.digitaloceanspaces.com/34958838_552ab1a15d.webp)
![34958839.webp](https://strapiassets.blr1.digitaloceanspaces.com/34958839_bec727ccdf.webp)

**Email Template**

Added support for Email template language of Italian 

(Path: System > Email > Email Templates > Notification Email Language).

**CRM Integration**

Optimized the Call Popup feature: You can configure the call popup to be triggered when inbound calls from CRM contacts are ringing, answered, or ended as needed.

- Fixed the HubSpot CRM integration issue: Failed to automatically associate a user's HubSpot account with a PBX extension as the user's email address contained a hyphen (-).

![crm-call-popup-trigger 7.webp](https://strapiassets.blr1.digitaloceanspaces.com/crm_call_popup_trigger_7_3d3f59f618.webp)

**Helpdesk Integration**

Optimized the Call Popup feature: You can configure the call popup to be triggered when inbound calls from Helpdesk contacts are ringing, answered, or ended as needed.

![crm-call-popup-trigger 7.webp](https://strapiassets.blr1.digitaloceanspaces.com/crm_call_popup_trigger_7_3d3f59f618.webp)

**API**

Optimized APIs for the following features

![87.webp](https://strapiassets.blr1.digitaloceanspaces.com/87_26bf70c754.webp)

- Fixed the Play Prompt API interface issue: After a call playing a prompt to an extension was initiated via API and was not answered, the information about caller and callee displayed in CDR was reversed.

**Operator Panel**

Added support for displaying the matching results of company contacts on call panel, regardless of users' viewing permission for company contacts.

Added a compact view for the agent panel to provide a streamlined experience for ease of viewing and managing agents.

**Call Issue**

Fixed the call issue: Allowed Country/Region IP Access Protection had been enabled on the PBX and the IP address of a dedicated SIP trunking (not belonging to the allowed country/region) had been added to the Allowed IPs list, but calls came from this SIP trunking failed.

**Extension**

Fixed the presence issue: Failed to automatically switch extensions' presence based on business hours.

**Voicemail**

Fixed the group voicemail issue: Failed to set up a group voicemail for a queue.
Fixed the voicemail to email issue: Forwarding voicemail messages to extensions' emails would fail randomly.

**Feature Code**

Fixed the duplicate feature code issue: When a modified feature code duplicated an existing code, all feature code settings were cleared after refreshing the webpage.

**Hot Desking**

Fixed the guest in key issue on IP phone: The first BLF key on a hot desking phone was Guest In, and a user logged in and configured the first BLF key for extension monitoring. After the user logged out, another user failed to guest in to the phone by pressing the Guest In key.

**Omnichannel Messaging**

Fixed the VoiceMeUp SMS channel issue: Failed to download pictures received from the SMS channel.

**CDR**

Fixed the following CDR issues:

When an inbound call was sent to an extension and forwarded to another destination, the CDR did not display the DID number set in the inbound route.

An extension was set to ring different endpoints in order, when a call sent to the extension rang the subsequent ringing endpoint and was not answered until timeout, there was no CDR generated.

**Linkus Web Client**

Fixed the video conferencing issue: The meeting time in a video conferencing invitation email displayed a wrong time zone.

Fixed the queue call log issue: After an agent ended a queue call, the queue call log did not update automatically.

**UnifiCX Linkus for Google**

Fixed the audio setting issue: Failed to change the audio device.

UNIFI-Blog-image-July.webp

The latest UnifiCX update brings enhanced call management, improved security, and seamless system reliability for an optimized communication experience.

UnifiCx Cloud Edition – July 2024 Update

## Version 84.16.0.25
📅 **Release date: August 28, 2024**

The latest update for UnifiCx Cloud Edition introduces new features, improvements, and bug fixes to enhance user experience and streamline communication. This release focuses on expanded omnichannel support, customizable call settings, and improved system reliability.

## New features

**Omnichannel Messaging**
Added support for the social media messaging integration with Facebook and Live Chat.
For more information, see Omnichannel Messaging Channels.

## Improvements and bug fixes

**Extension**

- Added a configuration item Voicemail Language **(Path: Extension and Trunk > Extension > Voicemail)**, which allows you to set the system  prompt language used by individual extension's voicemail.

- Added a configuration item Allow Selecting Outbound Caller ID **(Path: Extension and Trunk > Extension > User > Outbound Caller ID (DOD))**. If enabled, extension users can select a specific outbound caller ID (DOD) along with its corresponding trunk to make an outbound call.

- Fixed the call forwarding issue: An extension was set to always forward external calls to a ring group and follow the global MoH setting for call forwarding, but the ringing tone was not played to callers as expected.

**Trunk**

Added a status indicator  for register trunk to help you identify the authentication failure.

**Feature Code**

Added support for Call Force Drop **(Path: Call Features > Feature Code > Force Drop)**,
which allows the authorized users to force drop an extension's current call.

**Ring Group**

Added support for Custom ring strategy, which allows you to set up individual ring delays and timeouts for each member.

**Voice Prompt**

- Added a configuration item Play Call Waiting Prompt (Path: PBX Settings > Voice Prompt > Prompt Preferences). If enabled, callers will hear a prompt when they are waiting to be connected to an extension user that is on a call.

- Fixed the Music on Hold issue: The play order of the local audio MoH playlist was set to play randomly, but the setting didn't take effect.

**API**

Optimized API interfaces for the following features.
![dsf.webp](https://strapiassets.blr1.digitaloceanspaces.com/dsf_3422797b00.webp)

**Feature Details**

Added Blocked Numbers	With the new API interfaces of Blocked Numbers feature, the followings can be implemented:

- Query the basic information of all call blocklists or specific call blocklists.
- Get the detailed information of one or more call blocklists.
- Add, edit, or delete a call blocklist.

Added Allowed Numbers With the new API interfaces of Allowed Numbers feature, the followings can be implemented:

- Query the basic information of all call allowlists or specific call allowlists.
- Get the detailed information of one or more call allowlists.
- Add, edit, or delete a call allowlist.

Optimized Extension	Optimized the extension/get, extension/query, extension/create, and extension/update interfaces: Added response parameter vm_lang, which indicates the system prompt language used by extension's voicemail.

**Optimized Trunk**

- Optimized the trunk/list and trunk/search interfaces: If register trunk encounters authentication failure, the status code will return 45.

- Fixed the access token issue: When using the del_token interface to revoke access tokens, the access tokens became invalid but were not released, resulting in reaching the maximum number of access tokens.

- Fixed the (30011) Call Status Changed interface issue: When receiving an inbound call, the callee number was not displayed if it contained special character +.

**System**

- Added support for Persian interface language.
- Fixed the CPU overload issue: PBX frequently experienced high CPU usage.
- Fixed the memory overload issue: When using the recording/list interface to query the call recording list without specifying how many records to display, the PBX experienced high memory usage due to too many records.

**Linkus Web Client**

- Added support for Persian interface language.
- Added support for centrally dealing with customer queries from Live Chat and Facebook.
- Added support for changing outbound caller ID before making an outbound call.
- Extension users can choose to use a global outbound caller ID for all outbound calls, use a different outbound caller ID for each outbound call, or follow system settings.

![1.webp](https://strapiassets.blr1.digitaloceanspaces.com/1_d0d47d67a2.webp)

- Added support for real-time monitoring and control over extension users' calls from Extensions panel.

- Extension users can instantly see who's ringing or on a call, view caller names and IDs, and manage calls with just a few clicks.

- Added a compact view for the Extension panel to provide a streamlined experience for ease of viewing and managing extensions.

**Auto Provisioning**

Fixed the auto provisioning issue: A Snom IP phone was not successfully auto provisioned via RPS, even though the RPS Request Success event was triggered.

**Hot Desking**

Fixed the hot desking issue: System administrator had configured language preference for a hot desking phone, but the setting didn't take effect and the phone displayed in the language that was configured for the extension that logged in to the phone.

**Call Parking**

Fixed the call parking issue: If the extension number range for call parking was set to 1 digit, the parked calls couldn't be retrieved.

**Queue**

Fixed the SLA notification issue: When a queue's SLA alarm threshold was reached, notification emails were sent not only to the queue manager but also to specific queue agents.

**Omnichannel Messaging**

Fixed the VoiceMeUp SMS channel issue: Failed to implement SMS messaging integration with VoiceMeUp.

**Security**

Fixed the allowed country codes issue: After editing the international dialing code, the configuration couldn't be saved.

**Call Reports**

Fixed the issue of 'Queue Performance' report: An inbound queue call was picked up by an extension user that was not agent in the queue, but the call was not counted as a missed call.
Fixed the issue of 'Satisfaction Survey' report: If an agent's caller ID was changed after finishing a queue call, the satisfaction survey report for the call queue couldn't be retrieved.


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"The latest UnifiCx Cloud Edition update brings new features, enhanced integrations, and key fixes to improve communication and user experience.

UnifiCx Cloud Edition – August 2024 Update

## 84.16.0.70

📅 Release date: October 10, 2024

The latest UnifiCX update introduces seamless integrations and enhancements to improve call management, security, and system efficiency.

This release adds Microsoft SQL integration, enabling automatic contact lookup for inbound calls and phonebook synchronization for enhanced outbound calling and intelligent routing. Zoho CRM integration via PhoneBridge now allows for click-to-call, call pop-ups, instant follow-ups, and call recording playback directly within Zoho CRM.

## New features

**Microsoft SQL**

Added support for the integration with Microsoft SQL, which allows for automatically triggering contact lookup in your Microsoft SQL database when an inbound call reaches your PBX, and displaying caller's name if a match is found. In addition, contact synchronization with phonebook(s) enables convenient outbound calling from Linkus UC Clients and intelligent inbound routing based on phonebook(s) matches.

**Zoho CRM**
Added support for the integration with Zoho CRM via PhoneBridge, which allows for click-to-call, call pop-ups with business card view, instant call follow-ups, call recording playback, and more, right within Zoho CRM.

![efw.webp](https://strapiassets.blr1.digitaloceanspaces.com/efw_caaf470f65.webp)

## Improvements and bug fixes

**Extension**

Added a configuration item Function Keys Template 

(Path: Extension and Trunk > Extension), 

which allows you to configure function key template(s) and apply the template(s) to extensions.
For more information, see Set up Function Keys for Extensions Using a Template.

**Client Permission**

Added a permission item Function Keys 

(Path: Extension and Trunk > Client Permission > Preference Settings),

which allows you to control users' permission to customize function keys on their own.

**Auto Provisioning**
Added support for auto provisioning the Avaya IP phones: J129, J139, J159, J169, J179, J189, and 9608.

Fixed the time zone issue: IP phone was set to use PBX time zone, but the setting didn't take effect.

**Feature Code**
Added a configuration item BLF Light Color of Switching Global Business Hours Status 

(Path: Call Features > Feature Code > Switch Business Hours and Holidays Status), 

which allows you to select the BLF light color for Business Hours and Outside Business Hours / Holidays.

**IVR**

Added an option Allow Calling Numbers 

(Path: Call Features > IVR > Basic), 

which allows you to specify the ring group, queue, or conference that callers can reach after they enter an IVR.
For more information, see Allow Callers to Dial Numbers via IVR.

Added an option Custom Key 

(Path: Call Features > IVR > Key Press Event > Advanced Settings),

which allows you to customize PIN code (either a single PIN or a list of PINs) and the associated destination for an IVR. Callers who enter the correct PIN will be routed to the designated destination.

**Queue**

Optimized ring mechanism for Ring All strategy: As soon as unavailable agents become available, inbound queue calls will be distributed to the agents.

Fixed the notification issue: An inbound queue call was routed to the failover destination when reaching the max waiting time, but queue manager was notified that the queue call was abandoned by caller.

**Storage**

Added a configuration item Recordings Preservation Days (Path: System > Storage > Auto Cleanup > Recording Auto Cleanup), which allows you to set the maximum number of days that call recordings will be preserved.

**Security**

Added a configuration item Enable IP Restriction for Administrator Login 

(Path: Security > Security Settings > Security Options),

which allows you to restrict the IP address from which super administrator can log in to PBX administrator portal.

**External Chat Logs**
![ref.webp](https://strapiassets.blr1.digitaloceanspaces.com/ref_4e6ed24e03.webp)
Added filters to help you filter chat logs by session creation time or last active time.

**API**

Optimized API interfaces for the following features
![ewf.webp](https://strapiassets.blr1.digitaloceanspaces.com/ewf_358ede91b1.webp)

Fixed the following API issues:

- API was disabled on PBX web portal, but inbound call control over trunks was not disabled accordingly, resulting in inbound calls not being routed to the designated destination until 10 seconds.

- When calling the cdr/search interface to search specific CDR, the call_from parameter didn't return the contact name.

**Core Call Service Anomaly Detection**

Fixed the notification issue of self-recovery: Notifications were sent when deadlock issues were detected, but were not sent after self-recovery in some circumstances, resulting in too many alerts for abnormal core call services.

**Inbound Route**

Fixed the fax to email issue: The faxes received couldn't be delivered to an extension's mailbox because a large number of PDF attachments that had been delivered were not deleted and reached the limit.

**Operation Logs**

Fixed the operation logs issue: The dial pattern of an outbound route was modified, but the outbound route ID displayed for the record in operation log was incorrect.
**CDR**

Fixed the CDR issue: Two call logs were generated (both internal and external) for a single outbound call.

**Microsoft Teams Integration**

Fixed the call issue: When making a call using Linkus Desktop Client, the call interface disappeared when ringing the callee and reappeared after the call was answered.


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The latest UnifiCX update brings powerful new integrations, security enhancements, and system optimizations to enhance call management and reliability.

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